Customer Services: Ordering, Returns, Privacy

The Megalithic Portal online shop is run as a non-profit making venture, all proceeds are put back into running costs and development of the Megalithic Portal web resource, which is very expensive to keep running due to the size and complexity of the site and the high number of visitors we receive. You can help support our ongoing work by joining our society for just £10. You can add this in as part of an existing shopping cart order.

Our Contact Details:

Please e-mail sales@megalithic.co.uk and we will be happy to help

The Megalithic Portal

(No callers without prior arrangement please)

(please leave a message if you need to)

Ordering

Click on the price of a product to add it to your 'shopping basket', you will then be taken to the online form held on our secure server. Once you've done this you can carry on browsing the rest of the shop and pay at the end once you're happy.

ccards.gif (3694 bytes) You can pay by

  • Credit card (Visa, Mastercard) via our secure payment processors Nochex or Paypal from anywhere in the world
  • Charge card (Maestro, Delta and Solo) via our secure payment processors Nochex or Paypal
  • PayPal or Nochex electronic cash
  • Cheque in UK Pounds Sterling only, made payable to The Megalithic Portal

Please note that card transactions will appear your bank statements as from "Nochex" or "Paypal". If you need to get in touch with Nochex customer services for any reason, they are available here. If for any reason we cannot fulfil your order then you will of course receive a refund.

You do not need to have a Nochex or Paypal account to shop with us, you can pay with your credit, debit or charge card. Your card number goes straight to the card processors over a secure link and we do not have access to it.

Please do not e-mail us your credit card number, use the secure shopping service instead. We are not able to take credit card payments over the phone.

Delivery

On ordering you will be e-mailed a confirmation and receipt from your selected payment processor, Nochex or Paypal. We will also e-mail you personally within a couple of days to let you know the delivery time. We carry most items in stock and usually send out orders within 2 working days, we will inform you if any parts of your order will be delayed or are not available.

Unlike many mail order companies we charge the minimum of postage & packing we can. Go to the shopping basket page to calculate this.

Your Right to Cancel

As required by European Law, you may cancel your order within 8 days of your receipt of the goods, and we will refund onto your card or return your money within 14 days of cancellation. Goods must be unopened and in saleable condition.

Returns

Please see above for your right to cancel your order. Other Returns must be agreed with us in advance. CD-ROMs or CDs that have been opened or otherwise used will only be replaced if they have a manufacturing defect. We cannot return 'made to order' items such as prints. Other goods must be in saleable condition. This does not affect your statutory rights.

Complaints

We will endeavour to respond to all complaints within five working days.

Privacy Statement for The Megalithic Portal, megalithic.co.uk

including Megalithic Mysteries, the Megalith Map and the Megalithic online shop

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website, (megalithic.co.uk) and the others mentioned.

Our site's order and registration form requires users to give us contact information (like their name and email address). Contact information may be used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. We promise not to pass on your contact details and e-mail address to anyone else.

This site contains links to other sites. megalithic.co.uk is not responsible for the privacy practices or the content of such Web sites.

Our online surveys may ask visitors for contact information (like their email address). The contact information may be used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Public Forums

This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Choice/Opt-Out

To remove your information from our database so as not to not receive future communications, send email to andy@megalithic.co.uk

To modify information previously provided send email to andy@megalithic.co.uk

We are committed to protecting your privacy. To the best of our ability, we will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 (where applicable).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details (processed directly by WorldPay)

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely to the best of our ability within the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We use third-party advertising companies to serve ads when you visit our Web site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

If you have any questions/comments about privacy, please email us.

Yours,

Andy Burnham

This page last edited on Tuesday, 24-May-2011 11:41:10 BST

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The Megalithic Portal

 

The official online shop of the Megalithic Portal web resource. All proceeds fund its running costs